
RKG Interactive creates products that inform. A multimedia production can
supplement a textbook with videos, exercises, and simulations. It can present
policies and procedures training for employees to use independently, eliminating
the need for group sessions with an instructor. As a marketing tool, multimedia
productions can show your products and services at their best
PacifiCare is constantly looking for ways to deliver superior customer service. When the needed to standardize and strengthen their call center training, they turned to us to create a rich media training. This allowed a customer service associate to listen to a model call and record their voice in a real time scenario, then have the trainer listen to their responses and grade the call.